Salesforce Administrator

Who We Are

Recollective is the world’s leading online qualitative research platform. Over the past decade, we’ve worked with some of the largest and most ambitious organizations to help them engage with their target audiences to gain valuable and actionable insight.

With an award-winning suite of powerful research functionalities supported by highly skilled in-house research and service professionals, Recollective makes it easy for our customers to conduct their research online. Whether as a fully customizable DIY solution or implemented with the support of our growing network of global service partners, Recollective is in use at thousands of organizations around the world.

As a fast growing tech company located in Ottawa, Canada, we have very ambitious goals and we’re not slowing down. We like to dream big, get things done and have fun while doing it. Interested? Apply today!

Find out more about us and our story here!

Who You Are

As a Salesforce Administrator, you will be someone with an expert understanding of the Salesforce platform and other business systems, and a seasoned professional with the ability to provide strategic, analytical and project support to quickly identify and implement areas of improvement. This role will involve working closely with varied internal stakeholders to understand business requirements and to ensure proper communication, prioritization and accurate management of all aspects of our projects. The ideal candidate will be happy liaising at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact. This role is for someone who is excellent at translating business requirements into technology solutions.

Role Responsibilities

The responsibilities of a Salesforce Administrator include but are not limited to:
-Serve as a systems administrator for the Salesforce environment
-Work with integrated applications including AWS Connect, Adobe Sign, Conga, Celigo, NetSuite, LinkSquares, Mailchimp and others (previous experience is desirable)
-Handle all basic to intermediate administrative functions including, but not limited to: user account maintenance, permissions, public groups, sharing rules, reports and dashboards, flows and other tasks
-Build and optimize workflows, flows, APEX coding, page layouts, apps, actions, custom settings, mobile administration, validation rules, etc.
-Troubleshoot system issues and outages where required
-Implement process, automations and other new or enhanced features when necessary
-Perform audits of Production/Sandbox environments
-Identify and evaluate Salesforce efficiency, helping to outline potential opportunities to streamline and improve processes
-Review, test and plan Salesforce regular release and packaged app updates
-Identify and gather requirements, translating them into scalable solutions with a focus on exceptional user experience and best practices
-Identify unused or underutilized platform features
-Communication of any platform changes to end users and management
-Technical documentation

Required Skills and Experience
-University degree/diploma in a technical subject
-Minimum 3 years of experience as a Certified Salesforce Administrator with:
-Experience implementing Salesforce configuration changes, including, but not limited to: Flows, APEX
coding, approval processes, fields, page layouts, roles and permissions, record types, dynamic layouts,
apps, actions, custom settings, mobile administration
-Integrating apps and third-party services into complex Salesforce environments
Salesforce certifications e.g. Advanced Administrator, Developer, Platform App Builder, CPQ Specialist
(considered an asset)
-Strong understanding of Salesforce.com best practices and functionality
-At least 2-5 years of experience in analyzing requirements, writing functional specifications, conducting tests and interfacing with business users
-Strong data management abilities
-A documented history of successfully driving projects to completion
-Previous experience working in a fast-paced and high-growth environment preferred
-A proactive attitude to platform enhancements
-Excellent relationship-building and communication skills
-Ability to liaise with stakeholders at all levels

Location

This position is open to all applicants located in Canada, although strong preference will be given to those located in Ottawa and those willing to work within the Eastern Time Zone. We offer supportive and flexible work arrangements to all our employees – a mix of in-office and virtual.

Take a 3D tour of our beautiful, new head office in downtown Ottawa (World Exchange Plaza).