Desmond Leo
Desmond Leo, Head of Product at Empathy Research, has over 18 years in SaaS and research – including more than a decade in product leadership.
April 21 @ 6:00 pm – 6:40 pm BST
This live webinar is part of The Next Generation Insights Summit – April 2026:
Desmond Leo shares how researchers can transition into product management and turn customer insights into strategy and impact.
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Many professionals in insights roles build a deep understanding of customers and markets. But how do those skills translate into product leadership?
In this fireside chat, we’ll speak with Desmond Leo about his journey from the insights world into product management. With over a decade of experience in B2B SaaS, Desmond has led cross-functional teams across product, pre-sales, and customer success, helping organizations turn strategic goals into tangible product outcomes.
We’ll discuss how research thinking can inform product strategy, the key mindset shifts required to move from insights to execution, and how product teams connect customer understanding with business impact.
In this session, we’ll cover:
- How research and insights skills translate into product management
- The shift from generating insights to owning product decisions
- How product teams turn customer understanding into strategy and roadmaps
- Practical advice for researchers interested in moving into product roles
Join us for a practical conversation on how insights professionals can expand their impact by shaping the products they study.