AskiaVoice is the CATI component of the Askia platform. It is designed to manage telephone interviewing operations for market research call centres, supporting both office-based and remote interviewers.

The platform provides tools for sample and quota management, fieldwork monitoring, agent supervision, reporting, and integration with external databases. It also integrates with Askia’s CTArchitect dialler, supporting preview, progressive, and predictive dialling modes.

Key features include:

• CATI fieldwork management for market research call centres
• Support for office-based and remote interviewers
• Sample and quota management
• Survey progress monitoring and reporting
• Agent supervision and performance monitoring
• Integration with external databases
• Integration with CTArchitect dialler
• Preview, progressive, and predictive dialling
• Automated call recording, remote listen-in, and call statistics