Text Analytics
FEATURED PLATFORMS
ABOUT THE CATEGORY
Text analytics platforms rely on Natural Language Processing (NLP), a type of Artificial Intelligence.
These tools are used to make sense of unstructured data from a range of sources: verbatim comments in surveys, reviews posted in forums, posts in social media, comments transcribed in call centres and many other types of text-based input.
Key features of text analytics platforms include sentiment analysis; categorisation or topic analysis; entity extraction (eg to identify brands); and data visualisation - usually in an online dashboard.
Text analytics capabilities are also built into many platforms in other categories: Social Listening, Survey Software, Automated Surveys and Trend Analytics tools.
FEATURED DEMO
Platform Demo – Heartbeat Ai
Heartbeat Ai Demo.
Heartbeat AI is a text analytics platform that extracts human emotion insights from conversations, open survey questions, social media and other sources.
Platform Demo – Sentisum
Sentisum Demo.
SentiSum is a personalised AI platform that uses machine learning to analyse large amounts of customer feedback data from all channels in real time.
Platform Demo – Codeit
Codeit Demo.
CodeIt is a software platform for text analytics and verbatim response coding. It uses a variety of advanced machine learning techniques.
ARTICLES, EBOOKS, WEBINARS AND COURSESÂ
What is Text Analytics for Research?
Uncovering Human Emotions in Unstructured Data
How to Connect Survey, Social & Search Data for Breakthrough Cultural Insights
The Lean Insight Toolbox Part 3: Getting to the Five Whys
6 flavours of text analytics platforms
CX Analytics
ALL PLATFORMS
Customer Thermometer
