Text Analytics
FEATURED PLATFORMS
ABOUT THE CATEGORY
Text analytics platforms rely on Natural Language Processing (NLP), a type of Artificial Intelligence.
These tools are used to make sense of unstructured data from a range of sources: verbatim comments in surveys, reviews posted in forums, posts in social media, comments transcribed in call centres and many other types of text-based input.
Key features of text analytics platforms include sentiment analysis; categorisation or topic analysis; entity extraction (eg to identify brands); and data visualisation - usually in an online dashboard.
Text analytics capabilities are also built into many platforms in other categories: Social Listening, Survey Software, Automated Surveys and Trend Analytics tools.
FEATURED DEMO
Platform Demo – Codeit
Codeit Demo.
CodeIt is a software platform for text analytics and verbatim response coding. It uses a variety of advanced machine learning techniques.
Platform Demo – Heartbeat Ai
Heartbeat Ai Demo.
Heartbeat AI is a text analytics platform that extracts human emotion insights from conversations, open survey questions, social media and other sources.
Platform Demo – Sentisum
Sentisum Demo.
SentiSum is a personalised AI platform that uses machine learning to analyse large amounts of customer feedback data from all channels in real time.
ARTICLES, EBOOKS, WEBINARS AND COURSESÂ
CX Analytics
The Lean Insight Toolbox Part 3: Getting to the Five Whys
How to Connect Survey, Social & Search Data for Breakthrough Cultural Insights
6 flavours of text analytics platforms
What is Text Analytics for Research?
Uncovering Human Emotions in Unstructured Data
ALL PLATFORMS
Customer Thermometer
