Simon Harrington

Simon helps Potentiate customers use their online communities to better understand and predict human behaviour so they can build better products, improve services and deliver exceptional human experiences. Previously EVP EMEA with Vision Critical, CMO at Exterion Media, and founder of strategy consultancy Boldmarketing, Simon has 20 years' experience in brand strategy, marketing communications and online community research.

research and analytics

4 features of tomorrow’s VOC platforms: what I learned from Medallia’s City Tour

It’s all about the experience Today’s battleground is Customer Experience (CX): to win in the marketplace, brands need to deliver it in a seamless, consistent and fulfilling way. Research suggests the rewards for getting CX right are significant (increased customer retention and loyalty); as are the penalties for getting it wrong (customer churn and brand …

4 features of tomorrow’s VOC platforms: what I learned from Medallia’s City Tour Read More »

Scroll to Top