Customer Experience (CX) Analytics

Featured Platforms


Ipiphany uses text analytics to understand customer feedback in social posts, call transcripts, NPS surveys, emails and many other sources.


InMoment provides software and services for Experience Improvement that combine data, technology, and human expertise.

Canvs AI

Canvs AI analyses open-ended text from virtually any source, including surveys, customer reviews and social media.


CX Analytics platforms use artificial intelligence to mine the content of unstructured text feedback from customers: in surveys, reviews, complaints, emails, social platforms and call centre transcripts.

These tools help organisations build customised models for their own category, brands and customer base, enabling them to classify topics, entities and sentiment

Results are displayed in online dashboards, and some platforms provide alerts when customer issues require urgent attention.

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