CX Analytics platforms use artificial intelligence to mine the content of unstructured text feedback from customers: in surveys, reviews, complaints, emails, social platforms and call centre transcripts.
These tools help organisations build customised models for their own category, brands and customer base, enabling them to classify topics, entities and sentiment
Results are displayed in online dashboards, and some platforms provide alerts when customer issues require urgent attention.
Five digital CX feedback tools
If you saw this market map of CX feedback tools, you could be forgiven for asking, “is there really any difference…
Market Map: CX Feedback Tools
Here’s a market map of CX feedback tools: Click here to download the high-res version with clickable links I’m defining…
What is User Testing?
An overview of the main methods for user testing, including remote / in-person and moderated / unmoderated approaches.
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Platform Demo – YouScan
On-Demand demo of YouScan social listening, the intelligence platform that analyses the text and image content of posts in social…
Platform Demo – InMoment
On-Demand Demo from InMoment – technology and expert services for improving the Customer and Employee Experience.
The Top Tools for Text Analytics
A roundup of some of the leading tools for text analytics for market research, user research and customer experience feedback…
Lightning Demo – Yabble
Lightning demo of AI-powered text analytics platform Yabble. 10-minute product overview and platform walk-through.
The ROI of UX & CX: The REAL Cost of Product Development
Masterclass session with Entropik Tech: how UX and CX teams can demonstrate ROI from their roles in product development.
Course Preview: Essentials of Customer Experience
Free course preview for Essentials of Customer Experience, the Insight Platforms Academy on-demand training course.