AskNicely is customer experience feedback software with surveys triggered on websites and sent via email or SMS. It Integrates with CRM platforms such as Salesforce to trigger feedback requests after specific events or timeframes, and offers survey logic for multi-question surveys, custom branding and multiple language support. Live reports and dashboards are available online, in TV format for call centres and via a smartphone app. Text analytics can summarise open-ended responses and identify common factors amongst NPS promoters or detractors. Closed loop reporting enables customer support teams to respond to individual customers.
