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Caplena

Analyze your open-ended CX & EX feedback, surveys and reviews with the highest quality and within no time through Caplena’s best-in-class AI platform.

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Caplena Overview

Have you ever spent countless hours tediously sifting through huge piles of customer feedback?

We’re the AI feedback analysis platform that’s transforming how brands and market research agencies discover insights.

By combining open-ended text with quantitative variables, we empower you to turn overwhelming waves of surveys, reviews and NPS data into actionable opportunities.

Today, over 200 industry leaders like DHL, Lufthansa, and Euromonitor trust Caplena to turn Customer and Employee feedback into precise insights, fast.

Caplena Categories

Software Platform
Artificial Intelligence, Automated Reporting, Competitor Analysis, Customer Experience (CX) Feedback, CX Feedback Analytics, Dashboards & Infographics, Data Analytics, Data Visualisation, Digital CX - NPS - CES - CSAT, Feedback Analytics, Machine Learning, NLP (Natural Language Processing), NPS (Net Promoter Score), Sentiment Analysis, Social Media Listening and Analytics, Survey Analysis, Text Analytics, Trend Analysis and Trend Monitoring
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Caplena Products & Services

Caplena Featured Content

Caplena Next Generation Insights Summit Featured Image May 2025
webinar
From Fragmented to Future-Ready: Bring your surveys and reviews together for unified intelligence

Caplena Demo Demo Days Feb Featured Image Feb 2025
demo
Caplena Demo: Turning Customer Feedback into Insights within 30 minutes

Caplena Insights Chatbot Analytics and Reporting Summit Featured Image
webinar
Insights Chatbot: Replacement for Dashboards or Just a Gimmick?

Caplena Demo Days Featured Image Feb 2024 1
demo
Caplena Demo: Conversational Insights

Introduction to Text Analytics for Research Caplena Course Featured Image V3 Insight Platforms Academy 1024x576
course
Introduction to Text Analytics for Research

Demo Days July 22 Caplena Featured Image 1024x576
demo
Platform Demo - Caplena

Caplena Disecting Sentiment Analysis Featured Image Insight Platforms 1024x576
masterclass
Reliable Metric or Hokum? Dissecting Sentiment Analysis

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