Hello customer is an interactive feedback platform driven by revolutionary AI. It enables single-question feedback measures (NPS, CES Customer Effort Score or CSAT) with open-ended follow-up questions.
There are four elements to the platform:
Feedback engine: automated and real-time questions sent post-purchase, after a support contact or within a web session using email, pop-ups, QR codes, purchase tickets or messenger apps.
Conversation manager: the option to engage customers in conversation following their open-ended feedback; threaded inbox-based tools for real-time follow up by support teams; options for public review sharing using customersÕ ratings and verbatim feedback.
Reporting dashboards: hierarchical reports for management views and tactical planning; drill-down analysis of feedback to individual points of sale, stores, regions or business units; comparison of customer groups or other meta data including transactional information; automated standard reports sent by email including scores, feedback trends and team benchmarks.
ISAAC Feedback Analysis: NLP-based categorisation of open-ended feedback developed with the University of Ghent; sentiment analysis and classification of responses in any language.
Standard integrations are available for Salesforce, Microsoft Dynamics CRM, marketing automation platforms and BI tools.
