You know real-time buyer insights will tell you everything you need to know about how to build life-long customers and propel your revenue. But what you don’t know is where the key insights are hidden in the mountain of data you must cull through. Therefore, simplify your information gathering while clarifying what it all means through Touchpoint Group’s AI Customer Feedback Analysis tool, Ipiphany.
Understand what issues your customer’s experience – and why – so you can maximise the outcome of business improvements with measurable results. Ipiphany reads your customer feedback at speed by applying a contextual understanding of your business to understand the implications of customer comments on metrics like NPS, CSAT, and ROI.
Read this new ebook from Touch Point about the usage of AI to analyse unstructured VoC feedback data to reveal key details about critical issues affecting customers’ experience. It features a real case study where applying an Insurance Customer Life ... View More …
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