The Top 10 Chatbots for User and Market Research

By Insight Platforms

• article

• Chatbots
• Chat/Messaging Surveys
• Conversational Surveys
• Conversational AI
• Artificial Intelligence
• Machine Learning
• Online Qualitative
• Agile Qualitative Research
• Agile Quantitative Research

Chatbots have emerged as indispensable tools for user and market research. These intelligent virtual assistants can engage with users in real-time and can do anything from collecting feedback to conducting qualitative interviews. We’ve collected 10 innovative chatbots (without any order implied) to enhance and infuse your research practices.

If you’re looking for more AI-assisted tools to implement in your research arsenal, check out our AI Tools for Research & Insights landscape:

1. Inca

Inca’s chatbot leverages conversational AI to gather insights and blends qualitative capabilities of probing, engagement and projective techniques with quantitative question types and specialty questions. It facilitates real-time user engagement, offering an automated and interactive approach to collecting valuable data for research purposes. Inca’s chatbot capabilities enable it to conduct surveys, probe for detailed responses, and analyse conversations for patterns and significant insights.

2. Yasna

Yasna employs conversational AI to streamline user and market research processes. Its chatbot, Yasna, is trained to act as a professional interviewer — an adaptive and empathetic active listener. It engages users in interactive dialogues to collect rich qualitative data. The platform facilitates conducting in-depth interviews for analysis of customer and user feedback.

3. BoltChatAI

BoltChatAI utilises AI-powered moderators to conduct individual in-depth interviews with consumers. Its chatbot system engages up to 100 participants simultaneously, gathering qualitative data through one-to-one chats. The platform provides a comprehensive report within 24 hours, summarising key insights, consumer quotes, and overall sentiment. BoltChatAI also allows for direct qualitative feedback on creative stimuli, aiding in testing ad concepts or product designs, and features advanced targeting options to connect with specific consumer segments.

4. Conveo

Conveo features a chatbot powered by conversational AI to aid in user and market research and streamline the research process. Its interactive chatbot engages users to collect qualitative data with integrations with over 7,000 other applications via Zapier and multi-lingual and multi-channel deployment. Conveo’s AI-driven approach automates feedback collection from a preselected set of respondents or an integrated panel of 70m+ respondents.

5. Voicepanel

Voicepanel employs conversational AI to facilitate user and market research through voice interactions. Its chatbot capabilities include conducting voice-based moderation, gathering rich qualitative data from respondents. The platform leverages advanced voice recognition and natural language processing to engage users in real time, and synthesises unstructured audio & video to capture sentiment, themes, insights, and recommendations in an automated report

6. Tellet

Tellet leverages AI-driven chatbots to streamline user and market research. Its conversational AI engages participants in interactive chats to gather qualitative and quantitative data. The platform can interview hundred of customers simultaneously and analyse the results instantly. Tellet’s capabilities include personalised interactions and efficient data collection, aiding in the analysis of consumer behaviour and preferences.

7. Listen Labs

Listen Labs utilises conversational AI to enhance user research processes. Its chatbot technology engages participants in real-time conversations to conduct user research interviews with automatic summaries and reports. The platform allows participants to switch between text and human-like voice mode during interviews and creates digestible summaries with key highlights and automatic tagging of recurring themes and data types. The platform also integrates with Zendesk, Slack, Zapier and other tools.

8. Reveal AI

Reveal AI uses conversational AI to support user and market research processes. Its chatbot enables large-scale interviewing and engages users in interactive dialogues to collect detailed qualitative data. The platform automates surveys and feedback sessions, offers asynchronous AI interviews accessible via text, web, or embedded into existing research platforms.

9. Outset

Outset employs conversational AI and its chatbot technology engages participants in meaningful conversations. The platform offers AI-powered user interviews to conduct qualitative research. Outset’s capabilities enable efficient data collection and analysis and uses LLMs to lead interviews and synthesise results so researchers get data 100 times faster.

10. QualsAI

Quals AI utilises an AI-driven chatbot to facilitate qualitative research. Its AI assistant conducts interviews with targeted participants, gathering qualitative data. The platform provides real-time feedback, thematic analysis, and sentiment filtering, aiding researchers in uncovering key insights and patterns. Quals AI also supports the testing of creative concepts by allowing the upload of media for respondent feedback.

The integration of chatbots AI in user and market research tools has revolutionised the way businesses gather insights and understand consumer behaviour. The tools highlighted in this article demonstrate the diverse applications of conversational AI, from conducting in-depth interviews to analysing sentiment and thematic patterns.

As businesses continue to adopt these innovative solutions, the capabilities and benefits of AI-driven chatbots will continue to expand, paving the way for more informed decision-making.

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