Learn how a fintech trailblazer uses AI to uncover high impact CX insights
Atom bank started life as the UK’s first app-only bank, and is now the fastest growing mortgage lender in the country.
Great customer experience has been key to this growth; and behind that experience are powerful customer insights.
Sign up and learn how to:
- automate feedback analytics across channels, touchpoints and product lines with machine learning and data visualisation
- generate outstanding return-on-insights by reducing inbound support calls
- build the workflows and tools for a successful insights engine.
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Michael Sherwood, Head of Customer Experience at Atom bank
Michael is a multi award winning (UK & European) customer centric leader and change agent, with 18 years experience in the start up, expansion and stabilisation of large financial service organisations.
He has extensive experience sponsoring and delivering tactical and strategic change programmes to improve customer service, digital experience, operational performance and business profitability.
Dr. Alyona Medelyan, CEO and co-founder of Thematic
Alyona is the CEO and co-founder at Thematic, an AI-driven customer insights solution, used by insights teams at companies like LinkedIn, DoorDash and Genesys.
The company was recognized by i-COM as the Overall Winner in Marketing Data and Measurement competition.
Alyona holds a PhD in Natural Language Processing (NLP). Her academic work was cited more than 2,500 times. She frequently speaks at Data Science, AI and Customer Experience conferences.