Rival Community 2.0
Overview
It’s time to change the way you’ve been doing your research. Rival’s Community 2.0 helps capture your customer insights while continuing to nurture long-term customer relationships in a cost-efficient way.
For a community that spends most of their time on the phone, Rival’s chat-based technology creates fun, meaningful conversations and real insights, all at the same time. It’s qual with unlimited video, quant and AI empowered conversational research designed with a focus on the participant’s experience.
Why is an Insight Community ideal for understanding your audience and gaining actionable insights?
- It’s a shared mission
- With the permission to engage again
- And the ability to build on what you already know
How does Rival optimize your research workflow?
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Recruits & build a diverse community through social media, QR codes or even just your CRM
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Save time with easy to author chat surveys that are engaging, conversational and based on sophisticated research methodologies
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Gets higher completion rates with smart distribution that can be tailored to each participant’s profile, behavior and time zone.
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Keep track of all ongoing projects and visualize engagement metrics from the ChatHub on the Rival platform
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Generate actionable insights with storytelling, analytics & reporting with the help of the Rival and Reach3 team
Features such as the AI tone refinement and the AI insight summarizer also contribute towards improving the participant experience, increasing operational efficiencies and elevating your role as a researcher.
Rival Technologies is a SOC2 Type 2 certified organization, in addition to being ISO27001:2013 and HIPAA/HITECH certified as part of Rival Group Inc.
