Caplena is the feedback intelligence layer built for insight and research teams who need precise, reliable analysis of open-ended text feedback — without the complexity of traditional platforms.
From VoC programs to ad hoc projects,
Caplena offers deep analytical power, unmatched flexibility, and intuitive simplicity.
With Swiss-engineered precision,
Caplena’s AI platform blends supervised and unsupervised learning with an interactive analyst-in-the-loop workflow, delivering human-level accuracy at scale. Teams can model datasets, refine themes, and explore insights independently, without support teams nor data scientists.
More than 200 global brands and agencies — including DHL, Lufthansa, and Euromonitor — rely on
Caplena to analyze any feedback source, leverage agentic workflows, and drive confident, insights-led decisions.
We believe feedback should be accessible, reliable, and drive change — not a bottleneck.
