What is IntouchSurvey®?
IntouchSurvey® is built for multi-location brands to capture customer feedback and uncover trending issues, helping you understand whether expectations are being met across the organization, within a region, or at a specific location. It delivers the visibility leaders need to stay connected to the voice of the customer at every level.
You turn feedback into meaningful insight, gaining clarity on how operations impact satisfaction and acting quickly to resolve issues and scale successes.
KEY FEATURES:
- Multi-channel reach across web, email, SMS, and more
- Real-time dashboards that highlight what matters most
- Customizable templates for NPS, CSAT, and other survey types
- Skip logic and branching to create dynamic survey flows
- Automated alerts that notify teams of urgent feedback
- Enterprise rollups to compare and track performance across locations
