Customer Experience (CX) Feedback is a way of understanding how customers are interacting with your brand, and if there are things to improve, or ways to amplify positive experiences.
Feedback can come from a range of sources, such as surveys, reviews, complaints, emails, social platforms and call centre transcripts.
Filter content by format, topic or company
Mike Stevens shows how the future of market research, user research and customer experience management will be underpinned by technology…
10 ways for insight professionals to build skills and maximise productivity during the disruption caused by the Coronavirus.
It’s all about the experience Today’s battleground is Customer Experience (CX): to win in the marketplace, brands need to deliver…