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Forsta

Forsta is an integrated technology platform with features for Experience Management, Surveys, Qualitative Research and Data Visualisation.


About


Customer Experience (CX) Feedback is a way of understanding how customers are interacting with your brand, and if there are things to improve, or ways to amplify positive experiences.

Feedback can come from a range of sources, such as surveys, reviews, complaints, emails, social platforms and call centre transcripts.

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Five digital CX feedback tools

If you saw this market map of CX feedback tools, you could be forgiven for asking, “is there really any difference…

market map

Market Map: CX Feedback Tools

Here’s a market map of CX feedback tools: Click here to download the high-res version with clickable links I’m defining…

article, explainer

What is User Testing?

An overview of the main methods for user testing, including remote / in-person and moderated / unmoderated approaches.


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lightning demo

Lightning Demo – Topicx

Lightning demo of conversational AI and text analytics Topicx. 10-minute intro with product overview and platform walk-through.

market map

Market Landscape: Survey Software

A Market Map by Insight Platforms showing the variety of survey platforms available for research, customer experience and user feedback.


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