Caplena Demo Days Featured Image - Feb 2024

Caplena Demo: Conversational Insights

With Caplena | Date: Feb 6th 2024 10am EST / 3pm UK / 16h CET

  • demo
  • Text Analytics
  • Sentiment Analysis
  • Data Analytics
  • Emotion Analytics
  • Customer Experience (CX) Feedback

Tired of navigating complex dashboards to find the insight needle in the haystack?

Discover how Caplena Conversational Insights combines open-ended feedback with structured survey responses to create concise and meaningful insights in a breeze.

Watch this demo to learn:

  • How to use Caplena to ingest and analyse data using tabular files or integrations with review providers, survey software, and social media data.
  • How the AI analyses the dataset to generate meaningful topics organised into categories such as customer service, booking, refunds, airport experiences.
  • Caplena’s new feature that uses AI to generate conversational insights, providing an overview and context for data and guiding users through specific insights.

And see a practical case study:

  • How the Caplena platform tackles a large dataset of airline reviews by identifying columns, configuring projects, translating languages if needed, and removing PII from sensitive data
  • How to use the conversational interface to analyse reviews and identify important topics such as customer service, staff, food and drinks, flight experience, sentiment analysis, and driver analysis.
  • How the system allows for segmentations based on metadata like airline type or seating class.

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Tired of navigating complex dashboards to find the insight needle in the haystack?

Discover how Caplena Conversational Insights combines open-ended feedback with structured survey responses to create concise and meaningful insights in a breeze.

Watch this demo to learn:

  • How to use Caplena to ingest and analyse data using tabular files or integrations with review providers, survey software, and social media data.
  • How the AI analyses the dataset to generate meaningful topics organised into categories such as customer service, booking, refunds, airport experiences.
  • Caplena’s new feature that uses AI to generate conversational insights, providing an overview and context for data and guiding users through specific insights.

And see a practical case study:

  • How the Caplena platform tackles a large dataset of airline reviews by identifying columns, configuring projects, translating languages if needed, and removing PII from sensitive data
  • How to use the conversational interface to analyse reviews and identify important topics such as customer service, staff, food and drinks, flight experience, sentiment analysis, and driver analysis.
  • How the system allows for segmentations based on metadata like airline type or seating class.

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