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Can AI really understand emotion?

Josie Peck - Kindling EVA - AI Emotion - Qualitative Insights Summit - November 2026 - Featured Image

November 10 @ 6:00 pm 6:20 pm GMT

This live webinar is part of The Qualitative Insights Summit 2026:
2026-11 Qualitative Insights Summit 2026 Footer

Jon & Saul Cohen from Kindling ask: can AI understand emotion? Where sentiment analysis fails, and what’s next for emotional measurement.

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Jon and Saul’s talk explores the importance of emotion in market research.

What goes wrong with basic tools and traditional qual. And what the future of machine learning and artificial intelligence can unlock in this space.

Key Takeaways:

  • Emotion sells – the importance of emotion and understanding your consumer.
  • Limitations in the space – traditional research and sentiment analysis, LLM theme coding, bias in humans and machines.
  • The next step in emotional understanding in machines.
  • What better emotion measurement unlocks.

Speakers