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More Data, Better Decisions? The Human Side of Connected Insights

Zappi Connected Insights Webinar - November 2026 - Featured Image

November 11 @ 3:00 pm – 4:00 pm GMT

This live webinar is in partnership with:
Zappi
Zappi is a consumer insights platform providing connected insights for advertising, innovation and brand tracking.

Explore how AI, behavioural science and connected insights can help organisations turn more consumer data into smarter, more actionable decisions.

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Consumer insights are more abundant, accessible and AI-powered than ever. But having more information doesn’t automatically mean making better decisions.

The latest Connected Insights Imperative research from Zappi reveals a growing gap between organizations’ ability to connect consumer understanding and their ability to turn that understanding into action. As AI makes it easier to gather, analyze and surface insights, the next challenge is human: how do we make sure people actually use what they know?

Join Nataly Kelly, CMO at Zappi, and Richard Shotton, behavioral science expert and author of The Choice Factory, for a conversation about what happens at the intersection of consumer insights, AI and human decision-making.

Together, they’ll explore:

  • Why more data and faster insights don’t necessarily lead to better decisions
  • The behavioral biases and organizational dynamics that can get in the way of acting on consumer understanding
  • What it really means to put insights at the point of decision
  • How AI can help connect insights — and where it may simply accelerate existing behaviors and biases
  • What behavioral science can teach insights and marketing teams about making consumer understanding more timely and more actionable

Grounded in the latest findings from Zappi’s Connected Insights Imperative, this conversation will offer a fresh perspective on the future of insights — and practical ideas for closing the gap between what organizations know and what they do.

Speakers

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