C Space is the world’s leading online community, customer strategy and innovation agency, putting relationships at the heart of business to drive growth. Since joining Escalent Group in 2023, C Space is now part of a global team of more than 1,600 researchers, data scientists, moderators, creatives, developers and UX professionals working across 150 countries and in more than 50 languages.

For more than 25 years, C Space has pioneered insight communities and human-centered research approaches that help organizations better understand customers, uncover cultural and behavioral insight and create products, experiences and strategies that build loyalty and business impact.

C Space combines online communities, customer strategy, innovation consulting, qualitative and quantitative research, cultural intelligence, analytics and storytelling to help brands stay closely connected to the people who matter most. We work with leading global brands across sectors including consumer goods, retail, financial services, healthcare, life sciences and technology.

Core Insight Community Solutions:
C Space delivers flexible insight community solutions designed to support both agile projects and long-term strategic learning.

• Community: Always-on, longitudinal customer communities that enable continuous engagement, co-creation and ongoing qualitative research.
• Pop-Up Space: Agile, short-term research communities built for rapid exploration, innovation sprints, campaign testing and fast-moving business questions.
• Shared Community: Pre-recruited audiences managed by C Space, enabling organizations to conduct flexible, fast-turn research without building a custom community from scratch.
• Communipanel: Customer quantitative and mixed-method panels that provide ongoing access to verified respondents for tracking, segmentation and continuous learning at scale.

Key Capabilities:

• Audience Understanding & Segmentation
• Customer Experience Research & Journey Mapping
• Brand & Marketing Strategy
• Innovation & Co-Creation
• Concept & Product Evaluation
• Market Opportunity & Growth Strategy
• User Experience (UX) Research
• Responsible, value-driven AI integration
• Cultural Intelligence & Inclusive Research
• Qualitative & Quantitative Research
• Analytics, Storytelling & Insight Activation

Ready to talk about your customer insight needs? Reach out.