Experience Improvement is a result of targeted, effective action—at scale. With InMoment, you have the tools to manage and resolve cases at the individual level, create segments for automated action, and socialize feedback to create a transformational culture of customer-centricity.

Accelerate and Automate Your Feedback Resolution: Create cases, receive real-time alerts and status updates and ensure issues are addressed immediately at every level. Seamless and open in-app communication makes handling cases easier than ever.

Coach Employees with Smart Recommendations: Determine where to focus your efforts by providing automated recommendations based on actual customer data. With customised, role-based action plans, managers are able to create standard actions across the organisation to drive continuous improvement.

Preempt and Prevent Negative Customer Experiences: Detect what your customer intends to do next: purchase, recommend, complain, praise, or churn. Leverage these insights to stay ahead of the game and protect potential revenue loss by launching rescue campaigns to keep customers for a lifetime.