What is IntouchCX™ Platform?

The IntouchCX™ Platform unifies surveys, mystery shops, audits, and inspections into one clear view, giving multi-location brands a direct line between operations and customer experience. By consolidating programs into a single platform, leaders see the full picture, act faster, and measure the return on every improvement.

The result is clarity that drives ROI. From boosting customer satisfaction to improving compliance and operational consistency, the IntouchCX™ Platform equips brands to turn insight into measurable business impact.

KEY FEATURES:

1. Cross-program data integration for holistic performance analysis
2. Real-time dashboards with customizable reporting by region, location, or channel
3. Predictive analytics to identify key drivers of satisfaction and forecast outcomes
4. Case management tools to assign, track, and resolve issues quickly
5. Automated workflows and alerts to streamline execution and reduce costs
6. Enterprise-grade integrations with Salesforce, Slack, APIs, and more
7. Scalable architecture with role-based access and performance rollups