T-Shaped Insights

ON-DEMAND WEBINAR

A new way to listen and act on customer feedback

Masterclass T-Shaped Insights_Potentiate_Featured Image

You need an Insight Platforms account to watch this video. Please login or sign up for a free account.

By registering for this webinar, you consent to future email contact from Potentiate (privacy policy here) and Insight Platforms (privacy policy here). You will be able unsubscribe at any time.

Learn how to gain a deeper AND broader understanding of your customers, the services you are giving them, and the relationship between your brand and your human experience.

Watch this on-demand webinar and learn:

  • How to manage your day-to-day customer experience
  • How to understand the broader lives, hopes and aspirations of your customers
  • And how to create a human-centric, not just customer-centric view

Speaker

Ray Poyinter Potentiate Profile Picture
Event Speaker

Ray Poynter

Ray Poynter’s experience spans an impressive 40 years in the marketing and market research industry. Ray is a member of the ESOMAR Council and has presented and chaired many industry events, including both AMSRS and WARC, together with academic lecturing at various universities. Read more…
Website
LinkedIn
Twitter

Melissa Riley Potentiate Profile Picture
Event Speaker

Melissa Riley

Head of Client Service. 20+ years of experience helping companies understand their customers to make more impactful business decisions. Mel’s experience span from market research, VOC, competitive intelligence and data mining. Having also worked on the client side for over 7 years, she understands the importance of bringing customer insights Read more…
Website
LinkedIn

Scroll to Top