Caplena
Caplena uses Augmented Intelligence to analyse large amounts of free text from reviews and open-ended survey questions.
June 9 @ 3:40 pm – 4:20 pm BST
This demo is in partnership with:
Caplena is the feedback intelligence layer for next-generation customer insights.
SIGN UP ONCE TO ACCESS ALL SESSIONS
Within 20 minutes, we’ll demo four exemplary workflows for common customer cases:
- Ad hoc analysis: Raw open ends to coded topics and interactive dashboards in under four minutes. Learn how MMR or the Football association tackle survey analysis in 2026.
- Continuous CX tracking: Clean & Enrich continuous data streams, handle evolving topics and stay on top of trends with agentic alerts – the way Kia Europe or IKEA powers 360 CX across markets and bring their insights into their everyday tools.
- Multi-source aggregation: Combine internal with external sources (like online reviews) and let an AI agent surface differences to competitors.
The demo highlights Caplena’s product philosophy: Transforming every workflow with AI, but putting up quality gates and the option for humans to step in and customize at every point of the way.
Speakers
Maurice Gonzenbach
Maurice Gonzenbach is the Co-Founder of Caplena.