How VoC Feedback Analyses Help Detect and Prevent Customer Churn for Insurance Providers

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Improve Customer Experience with VoC Feedback Analysis

Read this new ebook from Touchpoint Group and Ipiphany about using AI to analyse unstructured VoC feedback data and reveal the critical issues affecting customers' experience.

This case study with insurance provider Hastings Direct applies Customer Life Cycle Analysis to publicly available review data, finding insights to drive performance improvements.

How VoC Feedback Helps Prevent Churn - Insight Platforms Ebook

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