Text Analytics

Featured Platforms


Caplena

Caplena uses Augmented Intelligence to analyse large amounts of free text from reviews and open-ended survey questions.

Yabble

Yabble’s proprietary AI helps you find insights by analysing, summarising and chatting with any type of open text data.

codeit

codeit is an advanced software platform for coding open-ended survey responses by blending artificial intelligence with human based tools.


About


Text analytics platforms rely on Natural Language Processing (NLP), a type of Artificial Intelligence.

These tools are used to make sense of unstructured data from a range of sources: verbatim comments in surveys, reviews posted in forums, posts in social media, comments transcribed in call centres and many other types of text-based input.

Key features of text analytics platforms include sentiment analysis; categorisation or topic analysis; entity extraction (eg to identify brands); and data visualisation – usually in an online dashboard.

Text analytics capabilities are also built into many platforms in other categories: Social Listening, Survey Software, Automated Surveys and Trend Analytics tools.

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