All Course Instructor

Rachael Fraser is a certified leadership coach with 20 years’ experience in insight across agency and client-side roles. She helps leaders and teams build clarity, confidence, and capability to improve performance and drive growth in an increasingly complex, AI-driven world through coaching, workshops, and leadership programmes. Read more…

Hans van den Berg is an AI evangelist, consultant and startup founder who helps organisations to innovate with AI technology. He has extensive experience across manufacturing, retail, energy and service industries; and in research technology, and the co-founder of conversational research platform GoBright AI. As an inspiring speaker, Hans demystifies Read more…

Dan is a market research and customer insight consultant who helps organisations make more of their existing research. He builds stories from under-utilised or overlooked data and revisits existing research to answer new questions. Dan previously worked as Head of Insight for UK insurance firm Legal & General, and founded Read more…

Sergey has 20 years’ international experience in marketing, sales, strategy and consumer insights, much of which has been in the beer industry with Heineken and Carlsberg. He is an expert the application of data science methods to business challenges – in particular expansion to emerging markets. Read more…

Sjoerd spent 30 years with Heineken in international Consumer Insights roles. He is now an active conference speaker, the author of several publications and an expert in applied econometrics. He has several data science qualifications and founded The House of Insights in 2018. Read more…

Pam is the author of The Workshop Book and recently launched Supercharged Teams: 30 Tools of Great Teamwork, in March 2021 Pam has a background in psychology and collective intelligence, and specialises in insight, innovation and capabilities. Currently Paraffin leads online workshops in insight, innovation and capabilities for Unilever, Diageo, Essity, Tesco, Reckitt Benckiser and Pernod Ricard. Read more…

Tom is the founder of Feeling Mutual, the insight & strategy collective that has been twice nominated for best independent consultancy by the UK’s Market Research Society. And Feeling Mutual won Marketing Research Excellence award from Quirks in 2020. He is a leading expert in global, online and mobile qualitative Read more…

Laura Pulito is the VP, research services at Recollective Inc. Before joining their team, Laura worked on both the client and supplier side of market research, specializing in conducting studies through various digital methods, including short- and long-term insight communities. With more than a decade of experience across a wide Read more…

Dave is a seasoned expert in digital qualitative research methods. His research career has taken him all around the world, where he has listened first hand to stories from hundreds of research participants. He is an expert in understanding how best to get to the heart of the narrative and Read more…

Since launching in 2012 Insight Narrator has helped thousands of professionals across insight, data, strategy, CX and marketing increase the impact of what they do. Caroline is a thought leader in insight generation, storytelling and data communication, as well as using insight to drive decisions and action within organisations. Caroline Read more…

Mike is the founder of Insight Platforms, the leading online directory, learning and events site for modern research and insights. He is also a leading consultant, advisor and writer at the intersection of technology, research and analytics. He has over 25 years’ experience in insight, software and consulting firms including Read more…

Michele Ronsen is an executive user research practitioner, coach, and educator. She teaches design and user research to people around the world. Her corporate training and workshops are inspired by working with Fortune 500s and start-ups for more than twenty years. In 2010, Michele founded Ronsen Consulting, a design and Read more…