Course Preview: Essentials of Customer Experience

Part of The Experience Summit

On-Demand Webinar

This free masterclass previews Essentials of Customer Experience, the on-demand training course in the Insight Platforms Academy.

Developed primarily for market researchers, product managers and customer insight teams, this session will demystify the tools, frameworks and language of Customer Experience measurement, analytics and management.

Watch it to learn:

What CX is all about: an introduction to the Experience Economy and the role of CX in attracting and retaining customers
Essential concepts in Customer Experience Management
The key methods and technologies for CX feedback, measurement and analytics

Watch this video to get a 50% discount on the all-access Insight Platforms Academy subscription (normally £600 annually).

Please login below or register for a free Insight Platforms account to watch videos.

Speakers

Mike Stevens

Mike Stevens is the founder of Insight Platforms. He is a consultant, advisor and thought leader on the intersection of technology and research.

FIND OUT MORE

Company Profile

Insight Platforms Academy

The Insight Platforms Academy hosts on-demand training courses and live workshops for building skills for research, insights and analytics.

FIND OUT MORE