The Experience Summit
At the Intersection of CX, UX and Market Research
All Sessions Available On-Demand
What was the Experience Summit?
Experience design, research and management are fast-growing disciplines.
Customer Experience (CX) Management is forecast to be a $30 billion category by 20261.
User Researcher, UX Designer, and Product Manager roles are growing at ~20% Year-on-Year2.
Market Research, Consumer Insights and Data Analytics are increasingly focused on understanding experiences to inform acquisition, retention and growth strategies.
The Experience Summit showcased some of the latest thinking and technology innovations in this rapidly expanding area.
Watch all sessions on-demand.
1 Mordor Intelligence – Customer Experience Management Market – Growth, Trends & Forecasts (2021 – 2026); 2 Andreessen Horowitz – The Market for User Research Platforms
Who is the Experience Summit for?
The Experience Summit is for everyone interested in User Experience (UX) Research, Customer Experience (CX) Management, and how Market Research is evolving alongside these disciplines.
Summit Programme
The Experience Summit featured in-depth masterclasses, training sessions, tech demos and expert panel discussions.
Fresh Perspectives: A recipe for blending UX, CX & Innovation
Join incling and HelloFresh to learn how they combined UX, CX and Innovation research using an online community of customers.
The ROI of UX & CX: The REAL Cost of Product Development
Masterclass session with Entropik Tech: how UX and CX teams can demonstrate ROI from their roles in product development.
Driving Action with CX Data: Panel Discussion
Learn how to drive change in customer experience with insights and data in this panel discussion with CX leaders from fintech and other sectors.
Using the Full Power of Mobile to Capture Deeper CX Insights
Join Rival Technologies to learn how real time mobile research can deliver powerful insights for Customer Experience Management.
Social Insights to Improve Customer Experience: a Practical Approach
On-demand masterclass session with YouScan about tracking CX feedback on social media to monitor customer needs, behaviours and perceptions.
Lightning Demo – Forsta Digital Diaries
Lightning demo of mobile qualitative, diary and ethnography software by Forsta. 10-minute product overview and platform walk-through.
Lightning Demo – Field Notes
Lightning demo of mobile qualitative and video application software by Field notes. 10-minute product overview and platform walk-through.
From Market to UX Research: Panel Discussion
Watch this on-demand panel discussion between senior UX researchers from Cazoo, The Economist and Meijer to learn about similarities and differences between market and UX research.
Course Preview: Essentials of Customer Experience
Free course preview for Essentials of Customer Experience, the Insight Platforms Academy on-demand training course.
Why Qualitative Wins: The Future of Human Experience Insights
On-demand Masterclass with Mike Stevens, in partnership with Forsta, on the key drivers of change and future trends in qualitative market and UX research
Insights Storykeeping in the Turnover Era
On-demand webinar with QuestionPro about maximising CX data, UX research and customer insights by adopting ‘storykeeping’ methods and tools.
Lightning Demo – Enumerate AI
Lightning demo of AI-powered qual-quant hybrid video research platform Enumerate AI. 10-minute product overview and platform walk-through.
Lightning Demo – Qualzy
Lightning demo of qualitative research and community platform Qualzy. 10-minute intro with product overview and platform walk-through.
Lightning Demo – Yabble
Lightning demo of AI-powered text analytics platform Yabble. 10-minute product overview and platform walk-through.
Course Preview: Essentials of UX Research
Free masterclass with a preview of Essentials of UX Research, the on-demand training course in the Insight Platforms Academy.
More CX & UX Research Learning Resources
Browse the related content from Insight Platforms and our partners: webinars, software demos, ebooks, articles and explainers.
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