Social Insights to Improve Customer Experience: a Practical Approach
Part of The Experience Summit
Social data has enormous value potential for CX insights
But it can also be challenging to work with.
This masterclass from YouScan shows how how you can track CX feedback on social media to uncover rich insights into customer needs, behaviours and perceptions.
Watch this webinar to learn:
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Alex is the Founder of YouScan, and a tech entrepreneur with a successful track record in enterprise SaaS, consumer internet, business intelligence, and telecom industries.
YouScan is a listening and intelligence platform that analyses the text and image content of posts in social media.