Social Insights to Improve Customer Experience: a Practical Approach

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Part of The Experience Summit

On-Demand Webinar

Social data has enormous value potential for CX insights

But it can also be challenging to work with.

This masterclass from YouScan shows how how you can track CX feedback on social media to uncover rich insights into customer needs, behaviours and perceptions.

Watch this webinar to learn:

  • how you can incorporate social data in your customer experience management
  • the types of insights you can uncover
  • how to conduct CX-focused analysis of social media – and the pitfalls to avoid.
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Alex Orap

Alex is the Founder of YouScan, and a tech entrepreneur with a successful track record in enterprise SaaS, consumer internet, business intelligence, and telecom industries.

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