Medallia’s acquisitions can tell us a lot about the future of customer experience management. Here are 5 lessons from 5 recent acquisitions.
Medallia’s acquisitions & the future of customer experience management Read More »
FlexMR’s Katharine Johnson explains how delegation, collaboration and creativity will underpin the future development of insight communities.
Part of the Communities Summit 2020 series.
Breathing In, Breathing Out: Finding a Rhythm for Insight Communities Read More »
An intro to Text Analytics for Research including background on NLP, 4 key concepts, 10 uses for text analytics in research and 4 ways to get it done.
What is Text Analytics for Research? Read More »
10 of the most generous free survey tools for online market and user resaerch, including AYTM, QuestionPro, SoGoSurvey, Segmanta and SurveyHero.
10 Free Survey Tools for Market and User Research Read More »
Chris Martin of FlexMR explains how insight-driven artwork can be an effective way to engage stakeholders, communicate findings and drive action.
Creating Insight Driven Postcards for Consumer Brands Read More »
15 predictions for clients, tech vendors and agencies in the world of market research, user research, customer experience and analytics.
15 Predictions for Insight in 2020 Read More »
Tom Woodnutt of Feeling Mutual shares his ten tips for running successful international online qualitative research projects
10 Tips for Global Online Qual Success Read More »
Tom Woodnutt shares five ways agencies can build a compelling and differentiated offer with modern online qualitative research tools and approaches.
5 Ways to Package Online Qualitative Research Read More »
An introduction to the 9 different types of online qualitative research. Learn about live chat groups, discussion forums, communities, video groups and more.
What is Online Qualitative Research? Read More »
Zappi’s Data Science Product Manager explains how machine learning models can be trained to automatically code open-ended survey responses.
How to Get Value from Your Verbatims with Autocoding Read More »
A map of user research platforms, including user testing, user feedback and usability testing tools.
Market Map: User Research Software & Solutions Read More »
An overview of the main methods for user testing, including remote / in-person and moderated / unmoderated approaches.
What is User Testing? Read More »