How to Build Org-Wide Empathy with Consumer Connects
Betsy Shaak from Voxpopme, on making Consumer Connects stick at scale — lessons from a Fortune 50 program logging 27,000 hours of consumer contact.
Betsy Shaak from Voxpopme, on making Consumer Connects stick at scale — lessons from a Fortune 50 program logging 27,000 hours of consumer contact.
Mpho Mpofu from Masutane on why AI misreads African consumers — a provenance test and framework for documenting unwritten methods.
Julian Cole of Qualzy shares three real-world examples of what AI can and can’t do in qualitative research, and where people still matter.
Alessia Clusini & Martina Faralli (Trybes) on adding a cultural layer to qual research — a framework to discover, understand & decide.
Simon Shaw & Kenny Fox reclaim qual's purpose — the unique value of human-to-human research vs "qual at scale" data collection tools.
Kai K. Fuentes from EMS shows how distilling questions to a Less Is More strategy lifts participation and insight from harder-to-reach groups.
Eric Knoben & Samara Sargeant from Listen Labs, on where AI-moderated interviews fit vs human qual, and how digital twins extend insights.
Sheena Yap Chan on why fast qual research needs human readiness — the VISIBLE™ Framework to boost stakeholder trust, storytelling & adoption.
Joshua LaMar from Amplinate on AI's cracked mirror in research: The Three Mirrors framework for a hybrid qual model balancing AI speed with human judgement.
Samantha Loggenberg from Insights Edge, on AI in African qual research: a "bothism" approach to removing friction while protecting real human proximity.
Nichola Quail on why AI defaults to Western norms — and how a human intelligence layer brings cultural sovereignty to AI research.
Jeremy Cochran from Burke asks: are AI-moderated interviews really qual research? Why they're a qual-quant hybrid needing human oversight to work.
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