Driving Action with CX Data: Panel Discussion

Part of The Experience Summit

Hear CX leaders from various sectors discuss ways to drive genuine change in the customer and user experience using insights from data.

Watch this session to learn:

The different methods and data sources that yield meaningful CX insights
How to translate these insights into actionable strategies with stakeholder teams
Specific examples where data has led to measurable improvements in user and customer experiences
Tips, best practices and pitfalls to avoid when building action plans with CX data and insights

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Mike Stevens is the founder of Insight Platforms. He is a consultant, advisor and thought leader on the intersection of technology and research.

Michael is Head of Digital Experience at Atom bank, UK’s first App only bank, where he leads CX insight, VOC, UX and Experience Design.

Chloe is Senior Commercial Director at Kantar, responsible for Brand and Customer Experience.

Squad Lead to Customer Loyalty & Consumer Insights Lead at Nubank Brazil, she has 15 years experience in Marketing & Business Management roles.