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Medallia's acquisitions can tell us a lot about the future of customer experience management. Here are 5 lessons from 5 recent acquisitions.

An intro to Text Analytics for Research including background on NLP, 4 key concepts, 10 uses for text analytics in research and 4 ways to get...

15 predictions for clients, tech vendors and agencies in the world of market research, user research, customer experience and analytics.

A map of user research platforms, including user testing, user feedback and usability testing tools.

This podcast interview is part of the Corus Data Decisions series. Mike Stevens shares his views on the future of consumer insight; the changes that...

How do you land your insights, engage people and get them to do something different? It's a vexed question when everyone's so busy. this article...

There's a growing number of free market & user research tools that are actually quite good. This article highlights how you can use a handful...

The 2019 GRIT Report shows how much rapid, chaotic and brilliant innovation is happening in insight technology. Here are some quick thoughts on what it...

Medallia, the market leader in enterprise CX platforms, has filed to go public 19 years after it was founded. What does its S1 filing reveal...

Research is starting to use messaging tools and chatbots. But what's up with voice assistants? Here's a brief collection of early innovators in the space.