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A quick look at six different varieties of text analytics platforms for research: for customer experience, social listening, emotion AI, free tools, integrations and survey...

Mike Stevens looks at how Orange, Worldpay and Just Eat have adopted research technology platforms to transform their management of customer insight

Read how successful research teams at Zillow, O2 and PMI drive behaviour change by appealing to users' hearts as well as their heads.

Review of Together (formerly Dub), a qualitative research and insight community platform with features for collaborative discussions, ideation and feedback.

Research & Analytics teams are changing: read how insight leaders are transforming their functions with new skills, more tools and greater commercial impact

The future of research is supposed to be healthy But it’s a conundrum. Managers are hungrier for customer insight and data than they have ever...

Review of indeemo, a smartphone mobile ethnography platform used for qualitative research, contextual insights and user feedback.

Customer insight and analytics teams have begun to adopt lean principles. Here are five attributes that characterise successful teams.

Mike Stevens walks through a rapid co-creation case study using mobile ethnography, review scraping, language analytics, agile testing and more

Iterative, continuous feedback is a core principle in lean insight; read how communities, CX measurement and A/B testing all have a part to play